Frequently Asked Questions

If you witness or experience compliance or serious misconduct issues in the workplace, please reach out using this whistleblowing line. Types of issues could include:

• theft
• fraud
• bribery
• facilitation of tax evasion
• discrimination
• harassment
• modern slavery in the workplace or supply chain
• violence or other danger to the H&S of an individual 
• any other criminal offences or breaches of the law 
• damage to the environment 
   

If you wish to discuss or report other issues or concerns, such as your terms and conditions of employment, the behaviour of a colleague or manager, working conditions or other workplace issues, we encourage you to use Global's other support channels - speak to your line manager, talk to a trusted person or contact your people partnering team. If it relates to a legal issue, talk to the legal team. When in doubt, talk it out - no matter how big or small the issue, Global is here to help.  

• Your concern is taken seriously.

• You are treated with dignity and respect.

• You are not required to identify yourself.

• Your communication is confidential.

• Your incident report will be received by Convercent and sent to the individuals deemed appropriate at Global.

• Global handles all incident reports according to its internal investigatory procedures.

• Your concern is addressed and you are kept informed during the investigation.

• You are contacted when the investigation is complete and informed as to whether the findings are substantiated or unsubstantiated.

• You will not be retaliated against for good faith reporting.

Convercent are a third party organisation that Global have partnered with to enable Globallers to share concerns or incidents, while easily maintaining anonymity, fostering an atmosphere where every voice is heard.

Your incident report is NOT automatically sent to law enforcement. Only if Global feels law enforcement should receive a copy, or if the law requires it, will your incident report be submitted to the police.

In all instances, every effort will be made to ensure that information relating to a reported incident is kept confidential and communicated on a need-to-know basis only. Below are the different levels of anonymity you may select:

• Remain completely anonymous: You will not reveal your name or contact information. Your identity is completely protected on the incident report.

• Remain anonymous toward your organization (Global): You are comfortable revealing your name and contact information to Convercent (the third party provider of this whistleblowing line), but not to Global. Convercent may contact you confidentially to gather additional information about the report yet will not reveal your identity at any time to Global.

• Share my name and information: You do not mind about anonymity. You choose to reveal your name and identity to both Global and to Convercent.

All reports submitted are routed to only specific individuals within your organization and outside legal counsel who are responsible for reviewing and evaluating the specific category of information that you provided. Each of these recipients has vast experience in reviewing matters and conducting investigations in a thorough, impartial, and confidential manner.

Retaliation against anyone for reporting or participating in the investigation of any complaint is prohibited. Anyone found to have engaged in retaliation is subject to disciplinary action. If at any time you believe you have been subject to retaliation for raising a concern or for participating in the investigation of a concern raised, please immediately report it so it can be properly investigated.